privacy policy

What we do with your data

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. We comply with the General Data Protection Regulation currently active since the 25th may 2018.


This document will help you understand:


What information we keep from you.

What we do with that information.

How we store and secure that information.

Other important privacy information.


This Privacy Policy covers the information we collect about you when you use our products or services, or otherwise interact with us (for example, by answering our emails), unless a different policy is displayed.


If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business. 

what information we collect about you

We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.  We collect information about you when you provide it to us for a budget proposal for a travel proposal through web , email and other communication systems. For example, you provide your contact information and, in some cases, billing information regarding payment methods.


Regarding our website,we use third party scripts and cookies that keep record of your browsing information, and we inform about this according to the General Data Protection Regulation active within all limits of the European Union. This also includes information regarding if you come back to your website , in which way and what web traffic flow you used. All of this information we store to obtain metrics and statistics that help us optimise our communication flow with our clients and to develop our business activities.


Wild Nepal works with a global network of partners and freelancers. These include other freelancers and partner travel agencies in Nepal for the preparation and organization of your Trip. We also use our own CRM as well as information collected by tools such as Google Analytics or Facebook services.

How we use the information you provide to us

We store all of the information relevant to you or your company in our CRM and only with administrative purposes. We associate your contact information to projects that you or your organisation may develop with us. Your information, as well as all of the information regarding any activity you conduct with us is stored in our CRM data system to help us interact with you and your requests.


Regarding the characteristics of your trip and tour, we store this information to further create better price estimates and budgets with other partner agencies we work with as well as to improve the way we conduct our business activities.


We also use your contact information to send you newsletters and information that may be relevant to  you, as well as to remind you of pending tasks on your behalf, like payments or missing information for your reservations.


In case you use third party software to contact us, such as Whatsapp, Gmail , Facebook or Twitter, we assume that you accept the terms and privacy conditions those services offer to interact with us, and we are not responsable for any problems or breaches that may arise from the use of these third party communication channels regarding your privacy.


We will also use your personal information as well as that of your project to protect our business interests and the industrial activities we conduct, wherever the law requires it and always under the corresponding government procedures.


Finally, and always under your consent, we will also use information that you might have provided us for other uses, such as publishing your testimonial or review of your project to promote our travel services.

How we share your information with other service providers

In order to conduct our business activities and organize your trips, we use all sorts of collaborative tools such as Trello. Important and relevant information about you and your  trip may be shared with other members and partners of our organisation in this way. 


We might also forward your data to third parties and organisations that provide any services required to organize your trip.  For example, in order to start any trek, all members of your group must have the TIMS card from the Nepali Government . Your information will be shared with this sort of organisations with the strict purpose of organizing your own trips.


To conclude, always under previous consent, we may forward your information  about you to third parties and organisations that may help us improve the way in which we conduct our business and sales activities.


In extraordinary circumstances, we may be subject to sharing information regarding you or your company to a third party or organisation, if we consider that sharing it is reasonable and compulsory to comply with any law, regulation or judiciary process in any government that may have the right to claim it.

HOW WE STORE AND SECURE THE INFORMATION YOU PROVIDE TO US

In order to conduct our business activities, we use hosting service providers spread throughout the globe. These service providers are always sited in countries considered "Safe Harbours" that comply with the security and privacy requirements established in the European Union and the United States of America.


Even though we implement security measures designed to protect your data and information, there is no fully secure security system, and due to the nature of the internet, we cannot guarantee that the information we posses from you stored in our servers  and our service providers  will never be completely safe from any unwanted intrusion from third parties and entities. To further discover what service providers we use, we suggest you consult our web hosting infrastructure for more details.


Regarding time, we keep and store your project information safely for as long as we consider it useful to conducting our business activities, and will only use this information for this exclusive purpose, unless previous consent to any other.


We may delete all the information regarding you, your group or your trip from our services and infrastructure whenever you require us to, without any need for explanation. You'll only need to ask for us to proceed to the deletion of all data of your trip and personal information.


Regarding your trip details and characteristics, we store this information to further make better trip budgets and improve our communication flow and working activities with future clients in future trips and tours. For example, your trip may help us provide better budgets in further organized tours with other clients.

OTHER RELEVANT IMPORTANT PRIVACY NOTES

Due to the nature of the way we conduct our business activities, we frequently share information about your trip with third parties and entities that are spread throughout the globe. Regarding these people and organisations, we force them to work under the EU General Data Protection Regulation. However, being many of these parties in territories that are not under the EU Jurisdiction, it may occur that these parties are forced to share your information with other government entities to comply with government regulations or laws affecting their privacy policies. (For instance, when using GMAIL services outside of the United States of America). Due to this, we cannot guarantee that we can force all of our collaborators and those involved in the organisation of your trip, to comply with the European Union Regulations, if these countries force our collaborators to forward them their information.


It may also happen that from time to time we may change our privacy policy. If changes are important enough , we will notify our users so you can take a look at these changes. If in any of these situations you stop agreeing with our privacy policy, you will have to stop conducting business activities with us and, if needed, ask us to delete any information relevant to your project.